Online Orders:
All Online Orders are subject to product availability. You will be contacted
if we are unable to fill your order in a timely fashion. We are not
liable for delays due to product availability.
Shipping:
Due to our extremely competitive prices and quantity of orders we receive,
orders are normally processed within one week. Please allow at least 2-4
weeks to receive your order to arrive. After you order, a completed sales
invoice will be inside the shipment's packaging. Because of this, if you
are ordering something as a gift please let us know in the comment section
at check out and we will mail you your receipt. The selection of 2nd Day
and Next Day/Overnight shipping options does not guarantee 2-day delivery.
We offer these shipping choices as a service to customers who purchase
perishable items. Orders placed after Wednesday will not be shipped until
the following Monday, for freshness reasons. UPS and FedEx do not deliver
on Saturday or Sunday.
We can only guarantee the freshness of your order when it leaves our facilities;
not when it arrives. For this reason, Next Day/Overnight and 2nd Day is
highly recommended for orders that contain perishable items. Rosa Food
Products Co., Inc. is not liable for spoilage. We do not, and will not,
offer DHL or USPS as shipping options.
Returns: There is a 15% product restocking fee and shipping
charges from the initial order are NOT refundable.
Example: $40.00 order and S+H of $10.00 = a $34.00 refund.
We have to pay the $10.00 S+H to get the product back, $2.00 for each
label to be sent to you and a pick up fee of $8.00 or more from UPS/FedEx.
Total value sent back to us: $30.00. The product may have cost us more
than the return.
Customer Privacy:
Rosa Food Products Co., Inc. keeps a record of all information supplied
by our customers during online transactions. This information is kept
company confidential, and will never be sold, loaned, or distributed
to anyone outside of Rosa Food Products Co., Inc. family of businesses.
We reserve the right to use this information to contact customers for
the purpose of customer service, and to keep customers informed about
our company and products. Any customer who does not wish to be contacted
by us should send an email to rosa@rosafoods.com
stating that they wish to be removed from our distribution list.
Cookies:
An encrypted cookie is sent from the Rosa Food Products Co., Inc. web
site to your hard drive upon connecting to our Online Store. Our Online
Store software for tracking online orders uses this cookie. Browsers
configured to refuse cookies will be unable to complete a transaction
with the Online Store.
Security:
Keeping your information secure is a top priority of Rosa Food Products
Co., Inc.. All transactions are encrypted using the highest level of
mainstream security currently available. We will use every reasonable
means to ensure that your personal information remains secure. If you
suspect that someone has gained unauthorized access to your information,
please let us know immediately at rosa@rosafoods.com
.
Agreement:
By using our store, you agree to the terms set forth in this statement.
These terms are set by Rosa Food Products Co., Inc. and may change from
time to time. Updates to the terms will be posted as necessary.
Copyright © 2010 Rosa Food Products Co., Inc.
Created by Leonard Foti
All Rights Reserved
Privacy Policy