Rosa Food Products - Frequently Asked Questions

Frequently Asked Questions

Beans	Cheese	Meats	Oils	Peppers	Spices	Soups
Bread Products	Cookies	Mushrooms	Olives	Sauces	Specialties	Tomatoes
Candy	Gift Baskets	Mustards	Pasta	Seafood	Soap	Vinegars

Q: "Do you have wholesale pricing?"
A: Yes, we offer wholesale pricing. Please email us for details.

Q: "Can I mix packages of pasta (or other products) to make a full case?"
A: Yes, but you will not receive the same discount per package as you would when ordering a full, unassorted case. The discount is offered as an incentive for ordering a full, unassorted case because it's easier for our staff to send your order.

Q: "Why can't I mix packages of De Cecco pasta to make a full case?"
A: Due the the different size boxes that De Cecco has, and the various weights of their pasta, it's too hard for our staff to get everything to fit into one box. If we use more than one box to fill an order, the shipping charges go up for us and are not reflected in your order. Unfortunately, we are forced to only sell De Cecco pasta by the case to remedy this problem.

Q: "Can you email/mail me a catalog?"
A: Click here to download our catalog.

Q: "Am I able to come to your location and purchase product?"
A: Yes, we are open to the public. Click here for directions.

Q: "I placed an online order last week and haven't received it yet. Where is it?"
A: Orders are normally processed within one week, but they may take longer. You can expect to receive product between two and four weeks from placing your order. If you ordered by UPS, you will receive an email from UPS that your order has been processed. Please be sure to check any spam blocking software for blocking emails.

Q: "I placed an online order but my credit card statement doesn't show the charge. Why? Did my order not go through?"
A: Credit cards aren't charged until the day your order is filled and shipped. If you received a confirmation email from us that your order was placed, then we have your order. Please be sure to check any spam blocking software for blocking emails.

Q: "I have a small store. Can you deliver products to me?"
A: Depending on your location. If we can't deliver you direct, we can set up a delivery of pallets of product with FedEx Freight, UPS Freight or another less than truck load (LTL) or TL shipping company.

Q: "Where can I buy your products?"
A: If you're a consumer, our products can be found in select supermarket chains such as Acme Markets, Shop Rite, Giant, Redner's Warehouse Markets, and King Kullen. If you're a reseller or restaurant owner, you can contact Sysco or US Foodservice for our products. If your current food supplier doesn't carry our products, you can always request them to carry our products.

Q: "How do you open a 3 liter can of olive oil?"
A: Please click here for a step by step illustration.

Q: How do I return what I ordered and is there a cost for it?
A: Email us with your order number and we will respond with directions. Please note, there is a 15% restocking fee and the shipping charges from the initial order are NOT refundable. Example: $40.00 order and S+H of $10.00 = a $34.00 refund. We have to pay the $10.00 S+H to get the product back, $2.00 for each label to be sent to you and a pick up fee of $8.00 or more from UPS.

Q: My product arrived damaged. What now?
A: Email us with your order number and, if possible, please email us pictures of the product. Damages are caused by improper handling on the shipper's part. (UPS).We strive to make sure the product you receive is in proper condition before being shipped out. We will file a claim with UPS to compensate you for the damage(s). Please save all the packaging material and product if an inspection is required by the shipping company. We will also need the tracking number of your package from the damaged box of products.

Q: I have a specific question regarding De Cecco products. Can you answer it for me?
A: Questions pertaining to De Cecco products can be directed to their website - www.dececcousa.com. We only distribute their brand.

Q: I have a specific question regarding Don Pepino products. Can you answer it for me?
A: Questions pertaining to Don Pepino products can be directed to their website - www.donpepino.com. We only distribute their brand.

Q: I have a specific question regarding Delverde products. Can you answer it for me?
A: Questions pertaining to Delverde products can be directed to their website - www.delverde.it. We only distribute their brand.