Q: "Do you have wholesale pricing?"
A: Yes, we offer wholesale pricing. Please email us
for details.
Q: "Why don't you sell De Cecco pasta anymore?"
A: Due to the high cost and lack of inventory turnover wth De Cecco, we have chosen to stop selling De Cecco pasta online to insure our customers receive only the freshest products.
Q: "Can you email/mail me a catalog?"
A: Click here to download
our catalog.
Q: "Am I able to come to your location and purchase
product?"
A: Yes, we are open to the public. Click
here for directions.
Q: "I placed an online order last week and haven't received
it yet. Where is it?"
A: Orders are normally processed within one week, but
they may take longer. You can expect to receive product between two and
four weeks from placing your order. If you ordered by UPS, you will receive
an email from UPS that your order has been processed. Please be sure to
check any spam blocking software for blocking emails.
Q: "I placed an online order but my credit card statement
doesn't show the charge. Why? Did my order not go through?"
A: Credit cards aren't charged until the day your order
is filled and shipped. If you received a confirmation email from us that
your order was placed, then we have your order. Please be sure to check
any spam blocking software for blocking emails.
Q: "I have a small store. Can you deliver products to
me?"
A: Depending on your location. If we can't deliver
you direct, we can set up a delivery of pallets of product with FedEx
Freight, UPS Freight or another less than truck load (LTL) or TL shipping
company.
Q: "Where can I buy your products?"
A: If you're a consumer, our products can be found
in select supermarket chains such as Acme Markets, ShopRite, Giant, Redner's
Warehouse Markets, and Weis Markets. If you're a reseller or restaurant
owner, you can contact Sysco or US Foodservice for our products. If your
current food supplier doesn't carry our products, you can always request
them to carry our products.
Q: "How do you open a 3 liter can of olive oil?"
A: Please click here for
a step by step illustration.
Q: How do I return what I ordered and is there a cost for
it?
A: Email us with your order number and we will respond
with directions. Please note, there is a 15% restocking fee and the shipping
charges from the initial order are NOT refundable. Example: $40.00 order
and S+H of $10.00 = a $34.00 refund. We have to pay the $10.00 S+H to
get the product back, $2.00 for each label to be sent to you and a pick
up fee of $8.00 or more from UPS.
Q: My product arrived damaged. What now?
A: Email us with your order number and, if possible,
please email us pictures of the product. Damages are caused by improper
handling on the shipper's part. (UPS).We strive to make sure the product
you receive is in proper condition before being shipped out. We will file
a claim with UPS to compensate you for the damage(s). Please save all
the packaging material and product if an inspection is required by the
shipping company. We will also need the tracking number of your package
from the damaged box of products.
Q: I have a specific question regarding De Cecco products.
Can you answer it for me?
A: Questions pertaining to De Cecco products can be
directed to their website - www.dececcousa.com.
We only distribute their brand.
Q: I have a specific question regarding Don Pepino products.
Can you answer it for me?
A: Questions pertaining to Don Pepino products can
be directed to their website - www.donpepino.com.
We only distribute their brand.
Q: I have a specific question regarding Delverde products.
Can you answer it for me?
A: Questions pertaining to Delverde products can be
directed to their website - www.delverde.it.
We only distribute their brand.
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